The Granny Cloud reaches out to groups of children across a range of different locations using Skype. It’s fantastic! If the connection is good, you can see each other, hear each other, send text messages, send files and links, share your screens with each other and take photos of each other. So the Grannies conduct sessions where they chat with the children, read stories, play games, make things, do quizzes, sing, dance, share jokes, pictures and video clips, search the internet and share findings. In fact all the sorts of activities that grandparents might share with their grandchildren or good teachers with their pupils.
But what can’t you do over Skype? Well, you can’t always see how many children have joined the session. You can’t feel how hot, or cold or stuffy or dusty the room might be. You can’t sense the mood of the children or the group dynamics. You can’t know if they’ve been squabbling or joking before they came up to the screen.
You can’t judge the body language or the facial expressions with the same accuracy as you could if you were in the same room. You can’t tell whether the children are hungry or thirsty, tired, frightened, upset.
It’s difficult to assess over Skype whether the child who has just wandered away from the screen has lost interest because they can’t understand, needs the toilet, is feeling unwell or is feeling undermined by the bright, slightly pushy child who has taken control of the microphone.
You can’t always tell whether that long delay before any sort of answer to your last question is offered is because they have absolutely no idea what you are asking or whether in fact one of the children has gone over to another computer to search for the answer to relay to the child at the front. Or is it that the children simply don’t know how to ask you to repeat the question or to write it down. Or perhaps they are worried that you will think them rude or stupid so prefer to say nothing just in case? It is often hard if the audio or picture is poor to reassure them with your voice, expression or body language. It is also difficult to check behaviour which sometimes prevents others from enjoying the session.
So can we get around these limitations? Well of course this is one of the many challenges our wonderful Granny Cloud team is rising to every day! We can ask the children how they are feeling and help them to develop the necessary English language skills and emotional literacy to do so. We can establish an ethos where not knowing an answer is nothing to be embarrassed about, but rather a spur to further research and questioning. We can discuss different learning styles with the children so that they can come to understand that not everyone learns in the same way, that teamwork is vital and that working together rather than simply trying to outdo each other is often the best way to find answers. We can develop strategies to involve all the children, where speed or oral fluency or self- confidence are not key. This is also where developing a good relationship with the coordinator in the centre can be helpful. They can provide useful background information at the start or give feedback at the end of the session all of which gives insight into what is going on off camera.
So yes, working over Skype does have its limitations. There are things that, if you were in the same room, you would pick up on, deal with and they would probably not be an issue. We look forward to a time when the Granny can control the camera and have a better view of the room, or we have robot cameras and can wander around looking at the children’s screens. But until then we just need to remember how fantastic it is that we can connect in this way and continue to share ideas of how to overcome the limitations.
Jackie Barrow has been a Granny on the Granny Cloud since the very beginning of this initiative! She is also a member of the core team of the Granny Cloud.